Flight delays, cancellations, baggage problems and refund disputes can disrupt travel plans. If you have an issue with Southwest Airlines, gather your booking details and review the available complaint options.
This guide covers the most common Southwest Airlines complaints, how to file a complaint with Southwest, and where US passengers can turn if the issue remains unresolved.
Common Southwest Airlines Complaints
- Flight delays or cancellations.
- Lost, delayed or damaged baggage.
- Refund or travel credit disputes.
- Booking and reservation problems.
- Customer service concerns.
How to File a Southwest Airlines Complaint
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Step 1
Visit the official Southwest Airlines website
Go to the Southwest Airlines website (opens in a new tab) and find the customer service or contact option that matches your concern.
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Step 2
Include your booking and flight details
Provide your confirmation number, flight details, travel date and any receipts that support your claim.
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Step 3
Escalate if the issue remains unresolved
US passengers can review the US Department of Transportation's aviation consumer resources (opens in a new tab).
Southwest Airlines Complaint FAQs
How do I complain about a Southwest flight cancellation?
Provide your flight details, cancellation notification, and any related expenses when contacting Southwest Airlines.
Where can I escalate an airline complaint?
Depending on the issue, you may contact the aviation consumer protection authority. In the US, this is the Department of Transportation's Office of Aviation Consumer Protection.
Share Your Experience
Use FileComplaint.online or SubmitComplaint.online to document your experience and explain the resolution you requested.
Disclaimer: This independent guide is not affiliated with or endorsed by Southwest Airlines.